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FAQ's

1. When will I receive my order?

Orders will be shipped out either same business day or next business day as long as the item(s) is in stock. 

2. What if an item is out of stock?

You can call us at 410-525-2100 to find out if we can special order the item.

3. Are all of your products pictured online?

No, we have many more items available than what is shown online.  Please call us at 410-525-2100 to inquire about any item not shown.

4. Where do you ship?

We ship to all 48 Continental States.  For more info, please see our Shipping & Returns policy.

5. May I pick up my order?

Yes, we have a showroom located at 2325 Banger St, Baltimore, MD  21230.

6. May I call in my order?

Yes, please call 410-525-2100.

7. What are your customer service hours?

Monday-Thursday 9am-5pm EST.  Friday 9am-4pm EST.

8. Do you accept returns?

Yes, please see our return policy at Shipping & Returns.

9. Do you give discounts for ordering bulk quantities?

Please call 410-525-2100 or email info@vikingchem.com for a quote.

10. What methods of payment do you accept?

Visa, Discover, Mastercard, American Express credit cards, PayPal, Purchase Order (Net 30 accounts only), check by mail, or pay in store (if picking up).

11. Do you offer samples?

We may offer a sample depending on the item.  Please call 410-525-2100 or email info@vikingchem.com to inquire.

12. My company is tax exempt.  How do I make sure I don't get charged tax?

You may fax (410-525-0707) or email (info@vikingchem.com) your tax exemption certificate and we will not charge you tax.  Please put a note in the order comments that you are tax exempt and have sent your certificate.

13.  How do I open an account?

Local companies may apply for credit by completing our credit application.  Please contact us for a copy at 410-525-2100 phone or info@vikingchem.com email.

14. How do I create an online account?

From our homepage, click on the "Create an account" Link at the top of the page (to the left of the janitors).

15. How do I see my special pricing online?

If you have an account already set up, you must login to see your pricing.  If you do not already have an account set up online, please give us a call at 410-525-2100 and we can get your pricing set up.

16. Do you have print catalogs?

Yes, we have catalogs.  Please call 410-525-2100 or email info@vikingchem.com to request a catalog.